At Rixby Manuel Used Cars, the purchase process is online-first. After you find a vehicle advertised by one of our agents or through an inventory channel, contact the agent for details and availability. If you wish to proceed, our team sends a Sales Agreement for your review and signature. After we receive the signed agreement, we prepare a detailed Payment Invoice with the purchase amount, receiving company, and payment instructions. You may cancel without obligation or penalty at any time before submitting payment, including after signing the agreement or receiving the invoice.

Vehicle viewing, delivery, inspection, and return terms depend on the specific transaction and are stated in the documents provided for that vehicle. Please review those documents and contact our team with any questions before proceeding.

Vehicle delivery timing depends on the destination and the specific transaction. Once delivery is scheduled, customers can use the tracking number provided by our team to view posted status and ETA information.

After we receive your signed Sales Agreement, we issue a detailed Payment Invoice showing the agreed purchase amount, receiving company, and payment instructions. Payment is made to a company-held account, not an independent third-party escrow provider. Review the payment-holding and refund terms in your Sales Agreement before paying. You may cancel without obligation or penalty at any time before submitting payment. After delivery, you have 30 days to request a return for any reason; we arrange and pay for return transportation and provide a full refund of the purchase price without restocking or cancellation fees, according to the return procedures in the Sales Agreement.